In today’s competitive channel environment, meeting customer needs when they enter your store drives business success. Consistently meeting expectations builds store loyalty, increases average purchase size and supports growth in same store sales. Having the right staff, in the right place, at the right time is paramount to delivering a quality customer experience. Recruiting, selecting, training and scheduling staff for engaging the customer with personal service differentiates your local retail source from on-line options.
Symphony offers highly customized solutions tailored to track recruiting, monitor training, control costs, enhance productivity and motivation, while meeting regulatory responsibilities.
Symphony provides tools for retail organizations to:
|Accurately apply FLSA rules and rates||Employees jobs, roles, and attendance behavior||Compensate correctly and fairly|
|Automate FMLA leave and eligibility tracking||Automate FMLA leave and eligibility||Enhance recognition|
|Reduce the organization exposure to lawsuits||Allocate labor cost to programs, grants, projects, locations, units, departments and shifts||Improve responsiveness and communications|
|Maintain accurate leave balances||Calculate pay rules accurately and consistently||Increase productivity, employee satisfaction and retention|
Achieve Quality Care
Symphony offers a selection of scheduling capabilities to ensure optimal staffing levels to provide a consistent shopping experience. Complicated, fair schedules are created in seconds and if required, tuned in minutes. Plus, in an environment where retention is key and competition for great staff is high, Symphony empowers management to demonstrate fair and equitable allocation of worked and leave time.
Data Collection anywhere Employees work
Symphony offers many data collection options to keep up with a workforce on the move. Track employees as they work in one location or across many stores. If employees do not punch, they can use flexible timesheets online through Employee Self Service.