Industries We Serve

Explore Industry Examples

Symphony provides custom built solutions for your business no matter your industry or your size. Our focus is helping organizations engage their workforce for improved motivation and performance.

Senior Care & Assisted Living

Expertly manage your workforce in long-term care with a solution that supports your business goals, compliance needs, and variable hour scheduling challenges.

Symphony offers an integrated cloud-based time and labor management system with real-time absence management, scheduling and custom reporting features.

A configurable mobile and desktop interface with advanced functionality that helps reduce labor risks, calculate accurate overtime rates, and create direct and indirect care reports so you can focus on providing skilled workers at the right time to ensure the highest quality care for every patient. 

  • Lower Administrative Burdens
  • Enhance your Resident-Centric Solution
  • Reduce Risk
  • Elevate Employee Experience
  • Manage Skilled Workers
  • Improve ROI
  • Meet Patient Needs
Clinical, Behavioral Health and Post-Acute Care
Tackle workforce challenges for clinical, behavioral health, and post-acute care to reduce risk and provide quality care with skilled labor.

Support your patient needs by expertly managing your workforce with a solution that addresses labor shortages and variable hour scheduling challenges and reduces compliance risk. Provide skilled workers at the right time to ensure the highest quality care for every patient.

 

  • Optimize team communication with mobile access, notifications, and alerts.
  • Receive alerts when employees approach overtime.
  • Avoid patient care gaps with group scheduling and real-time notifications.
  • Reduce the cost of absenteeism through automated workflows that identify trends in attendance policy and trigger consistent and impartial notification of formal disciplinary action.
  • Track employee certifications and licenses for impending expiration dates and more.
  • Gain insight into direct care hours compared to budget with reports by location, activity, department and more.
  • Automate Payroll-Based Journaling processes.
  • Lower administrative burdens and automate overtime, shift premiums, call-backs, holiday pay, and transfer hour calculations.
Hospitality, Events & Quick Serve
Consumers expect great experiences, but frustrated and disengaged employees reduce productivity and profitability.

Rise above your workforce challenges. Achieve defined attendance benchmarks, excellent service, and enviable consumer ratings by effectively managing, attracting and empowering workers to create an exceptional guest experience.

 

  • Integrate seamlessly with any payroll, point-of-sale, or HR system to track hours and dollars.
  • Schedule and plan better ensuring the right number of qualified people are working during events or across property locations.
  • Track skills, certifications, licenses and impending expiration dates through automated alerts.
  • Achieve guest expectations with scheduling reporting and planning tools that increase accuracy and reduce overtime.
  • Increase worker satisfaction and retention with mobile applications and employee access to information.
  • Automate compliance mandates such as paid sick leave, fair scheduling, FLSA, and overtime.
  • Manage high turnover and absenteeism rates, greater training costs and a growing shortage of qualified and skilled employees while addressing complex scheduling and attendance needs in a tight labor market.
  • Gain insight with reports showing absence summaries by location, event or project.
Manufacturing
The retirement of baby boomers, a robust economy, and advancements in technology are driving growth and innovation in manufacturing, creating a shortage of skilled labor. Absenteeism lowers employee morale, negatively impacts customers, increases set-up costs, reduces production, delays shipments, and ruins vacations.

Workforce management and planning make work life better for manufacturing – scheduling skilled workers based on production commitments and employee preference, immediately addressing unplanned absences, automating benefit tracking, shift premiums, labor reporting, and notifications for approaching overtime and full-time.

 

  • Automate pay rules such as shift and job-based premiums, holiday pay, overtime and benefit calculations to enable accurate pay and adhere to union and employee agreements.
  • Schedule qualified workers to meet production commitments with workforce management and planning that highlights under-scheduled shifts and identifies those approaching overtime or full time.
  • Identify critical labor needs and find ideal replacements by automating the absence management process with real-time alerts and mobile applications.
  • Reduce the cost of absenteeism through automated workflows that identify trends in attendance policy and trigger consistent and impartial notification of formal disciplinary action.
  • Make decisions to manage your labor productivity with visibility into unauthorized or unplanned overtime costs.
  • Empower employees and supervisors with a collaborative human-centered workflow and approval process including availability preferences.
Education
Teacher effectiveness and professional development allocation have a direct impact on students, school, and district budgets.

Increase educational productivity and avoid gaps in classroom coverage with tools that simplify data collection, minimize compliance risk, and improve visibility into time and labor data so you can focus on academic progress.

 

  • Meet student-teacher ratio requirements and avoid gaps in classroom coverage through real-time notifications of unplanned absences.
  • Minimize compliance risk while managing complex district-wide employee time and attendance policies across multiple locations with one system.
  • Reduce the cost of absenteeism through automated workflows that identify trends in attendance policy and trigger consistent and impartial notification of formal disciplinary action.
  • Put insights about overtime patterns to work and manage extra duty time.
  • Track certifications, licenses, and impending expiration dates through automated alerts.
  • Increase employee engagement and retention rates that positively influence student outcomes.
  • Identify critical labor needs and find substitutes by automating the absence management process with real-time alerts and mobile applications.
Financial Services

Optimal workforce management is critical to the success of financial institutions, banks and credit unions. From staff management to workforce planning and growing regulatory complexity, people are your most valuable asset.

Retail

Customers expect the best price with first-rate service. Retailers struggle to simultaneously take into account store size, perishable vs. non-perishable products, unloading, stocking, price marking, and workload fluctuations. This contributes to stressed workers, high labor costs, and inconsistent customer service.

 

Non-Profit

Some of the biggest workforce management challenges for non-profits are finding and hiring qualified professionals, maintaining budgets in a tight labor market, managing employee burnout and misclassification. Also, charitable organizations are not exempt from labor laws and must efficiently manage devoted employees time.

 

Act today.

Tomorrow, look back and smile on frustrations past.